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    if there is a defect in the sofa I order, am I still responsible for shipping or does overstock take care of this

    0  Views: 493 Answers: 2 Posted: 9 years ago

    2 Answers

    Wrong site to contact, check with the company you ordered from.

    I would think that Overstock would stand behind their products and cover the shipment. At least, this is what good companies do. Oh, got this from their site:  


    Defective Product and Returns Due to Our Error


    You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.


    When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.


     

    Bob/PKB

    Always best to go to the source and get their statement. Good to you for going the extra mile for this member.


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