1 Answer

I hope this helps.  The reviews for B&N weren't glowing, though.

Contact Info:

Phone Contact Numbers

The Barnes and Noble Nook customer service department is open from 8 AM to 11 PM (ET) Monday to Friday and 9 AM to 11PM (ET) Saturday and Sunday.

• Customer Support Call Center: 1-800-843-2665


• International Callers: 1-201-559-3882

Mailing Address

If you want to send your comments or complaints to Barnes and Noble Nook customer service by mail, you have multiple choices. First you can visit the Contact Uspage and Find a Store using the Store Locator at the bottom of the page. This will give you the specific address of the Barnes and Noble Nook provider in your area. Many stores offer limited Nook customer service, so corporate may be a better choice. To send your letter to corporate, address the letter to:

Barnes and Noble CorporateAttn: Nook Customer Service122 5th AveNew York, NY 10011

Official Website

The official website for Barnes and Noble is located at http://www.barnesandnoble.com, but Nook customer service is available at http://www.barnesandnoble.com/u/NOOK-Support/379003184. Here you will find dedicated FAQs for each of the Nook models. There have been a LOT of questions asked, so many customers find the answer they’re looking for before contacting customer service.

Other means of contacting Barnes and Noble Nook customer service include:

• Barnes and Noble Facebook: http://www.facebook.com/barnesandnoble


• Nook Facebook: http://www.facebook.com/nook


• Barnes and Noble Twitter: http://twitter.com/bnbuzz


• Nook Twitter: http://twitter.com/nookbn

Customer Service Email

Barnes and Noble Nook customer service is available at support@book.com. Email the support team with technical or other consumer questions any time, day or night. Your communication will be answered as soon as a customer service representative reads the email.