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I am unable to move any of my messages to folders. Once the list of the first 10 folders comes up the system freezes up, and I cannot do anything on the screen without going offline and then coming back online. For two days now I have been unable to move any messages from my screen to save them in folders and when I try everything freezes up.

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0 Views: 754 Answers: 1 Posted: 11 years ago

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Deleted User

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Method 1-
Step 1-
Try transferring the files in Safe Mode.
Refer the link-
To start the computer in safe mode
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

Note: Make sure you get the computer back to Normal Mode after performing all the troubleshooting steps.

Proceed to Step 2, if the issue does not occur in Safe Mode.

Step 2-
I would recommend you to perform Clean Boot.

Placing the computer in a Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to perform the steps from the article-

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

Note: Make sure you get the computer back to Normal Startup after performing all the troubleshooting steps.

Method 2-
I would have you perform a Chkdsk on the computer.
Refer the link-
How to perform disk error checking in Windows XP
http://support.microsoft.com/kb/315265#method1
Note: The Chkdsk will try to repair bad sectors on the hard drive. Any data present on these sectors might be lost. The computer might go to a no boot state as well. Proceed at your own risk.