sebastine
Got this Microsoft Essential Security Pro 2013 deal yesterday. I rebooting in safe mode with networking and reset all my setting and nothing help. I have anti-virus and it said I was still at risk, although I was able to run some upgrades,the warning alert still present. How to get rid of this rogue thing?
Microsoft Essential Security Pro 2013 is a rogue program that displays false security alerts which alarm your computer is encountering serious Trojan horses, worms, and backdoor viruses. It starts to do the system scan when you just boot up your computer. The victim has encountered with this problem all of a sudden. He said:”Today when I boot up my PC I got a “MSE Pro 2013″ pop up and it’s making scared as it is telling me there are lots of infections on my computer. After some research I found out its a virus. How do I get rid of it?”
1 Answer
Deleted User
Step 1: Restart your computer
Close all apps and restart your computer.
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Step 2: Make sure the “Microsoft Security Essentials” service is set to automatic and is started
In Windows XP, click Start, click Run, type services.msc, and then press Enter.
–or–
In Windows Vista and Windows 7, click Start, click in the Start Search box, type services.msc, and then press Enter.
Search for Microsoft Antimalware Service. Right-click it and select Properties or double-click it to open the service.
Check to make sure that the "Startup Type" is set to "Automatic".
Click the Start button to start the service. If the Start button isn't available, click the Stop button, and then click the Start button to restart the service.
Make sure you note any errors that may appear during this process, submit a case online, and include the error information.
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Step 3: Remove any existing Internet security programs
In Windows XP, click Start, click Run, type appwiz.cpl, and then press Enter
–or–
In Windows Vista or Windows 7, click Start, click in the Start Search box, type appwiz.cpl, and then press Enter.
In the list of installed programs, uninstall any third-party Internet security programs.*
Restart your computer, and then try to install Microsoft Security Essentials again.
Note:
*Some Internet security apps don't uninstall completely. You may need to download and run a cleanup utility for your previous security app in order for it to be completely removed.
Caution:
When you remove Internet security programs, your computer is unprotected. If you have problems installing Microsoft Security Essentials after you remove existing Internet security programs, contact Microsoft Security Essentials Support immediately by submitting a case online (for more information, see Submit a support case).
Top of page
Step 4: Uninstall/reinstall Microsoft Security Essentials
In Windows XP, click Start, click Run, type appwiz.cpl, and then press Enter.
-or-
In Windows Vista and Windows 7, click Start, and in the Start Search box, type appwiz.cpl, and then press Enter.
In the list of installed programs, click Microsoft Security Essentials, and then uninstall it.
If prompted, restart your computer, and then try to install Microsoft Security Essentials again.
Close all apps and restart your computer.
Top of page
Step 2: Make sure the “Microsoft Security Essentials” service is set to automatic and is started
In Windows XP, click Start, click Run, type services.msc, and then press Enter.
–or–
In Windows Vista and Windows 7, click Start, click in the Start Search box, type services.msc, and then press Enter.
Search for Microsoft Antimalware Service. Right-click it and select Properties or double-click it to open the service.
Check to make sure that the "Startup Type" is set to "Automatic".
Click the Start button to start the service. If the Start button isn't available, click the Stop button, and then click the Start button to restart the service.
Make sure you note any errors that may appear during this process, submit a case online, and include the error information.
Top of page
Step 3: Remove any existing Internet security programs
In Windows XP, click Start, click Run, type appwiz.cpl, and then press Enter
–or–
In Windows Vista or Windows 7, click Start, click in the Start Search box, type appwiz.cpl, and then press Enter.
In the list of installed programs, uninstall any third-party Internet security programs.*
Restart your computer, and then try to install Microsoft Security Essentials again.
Note:
*Some Internet security apps don't uninstall completely. You may need to download and run a cleanup utility for your previous security app in order for it to be completely removed.
Caution:
When you remove Internet security programs, your computer is unprotected. If you have problems installing Microsoft Security Essentials after you remove existing Internet security programs, contact Microsoft Security Essentials Support immediately by submitting a case online (for more information, see Submit a support case).
Top of page
Step 4: Uninstall/reinstall Microsoft Security Essentials
In Windows XP, click Start, click Run, type appwiz.cpl, and then press Enter.
-or-
In Windows Vista and Windows 7, click Start, and in the Start Search box, type appwiz.cpl, and then press Enter.
In the list of installed programs, click Microsoft Security Essentials, and then uninstall it.
If prompted, restart your computer, and then try to install Microsoft Security Essentials again.
| 11 years ago. Rating: 2 | |
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