Returns

Your right of cancellation  ?

You have the right to cancel the contract at any time up to the end of seven working days after you receive your goods. A working day is any day other than weekends and bank or other public holidays. You lose your rights of cancellation if goods ordered have been personalised. This is only relevant to specific personalised goods and not an entire order.? To exercise your right of cancellation, you must give written notice to us by hand, post, fax or email, at the address, fax number or email address shown in the "contact us" pages of this website, giving details of the goods ordered and (where appropriate) their delivery. ?If you exercise your right of cancellation after the goods have been delivered, you will be responsible for returning the goods to us at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown in the "contact us" pages of this website within 21 days of your receipt of those goods. You must take all reasonable care to ensure that the goods are not damaged in the meantime or in transit. Once you have notified us that you are cancelling the contract, and provided that the goods are received by us in an acceptable condition, we will refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card or other account for those items.

Refunds

If you wish to obtain a refund, the goods must be returned to the address given in the "contact us" pages of this website within 21 days of your receipt of those goods, and in the same condition in which they were sent to you. You will be liable for paying the postage charge for returning non-faulty items. We will usually refund any money received from you using the same method originally used to pay for your purchase. If the goods were paid for using a card which has since been cancelled or expired, a cheque will be sent to your billing address. The delivery cost you originally paid is non-refundable unless we have sent you an incorrect item. If we are making a refund, we will usually do so as soon as possible and, in any case, within 30 days of the day on which we received the returned goods in question from you.? If you wish to obtain a refund because of a defect in the goods, you will be refunded in full provided we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time. ?Due to safety and hygiene reasons, we can not process refunds of goods where security seals put in place by us have been broken or opened (e.g. Fragrance) unless the goods are defective.