2 Answers

1. Read the logs generated by your anti-virus program. This will help you take note of any viruses or tracking cookies detected. Moreover, if you know you have become infected as a result of opening an email, write down the subject of the email. This will help you search for common solutions if many people are being infected with the virus.

2. Update your anti-virus software definition file. Any reputable anti-virus software will give you the ability to update its definition file. Otherwise, the software would only be as good as its last update. If your computer has been infected with a virus that was released after your last update, the software may not be able to detect the infection.

4. Remove the temporary Internet files and cookies from your computer. Open the Internet options inside Control Panel. Click on the "Delete History" button to delete the browsing history, cookies and temporary Internet files. This will remove some of the cookies from the computer and will help speed up the scanning process.

5. Open your anti-virus software and run a thorough scan. You will want to scan all local drives on your computer with the exception of CD-ROM drives and floppy drives. You will also want to skip network connections to remote drives.

6. Remove the viruses, cookies and malicious files reported by the scan. When the scan is completed, you will be presented with its findings. You will be given the option to remove the files it has found. Click on the proper button to remove all the files found and let the software go through the process of removing all the unwanted files.

7. Run more scans until you receive a report with no threats found. Viruses will work themselves into dozens of places in your computer, and they will sometimes resist being removed on the first sweep. The purpose of multiple sweeps is to remove these secondary files to prevent the virus from reinstalling itself later on.  

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